The University of Florida Shands Hospital (UF Health) began its analytical journey developing reports sent via email, but with the growing demand of customized reports, they decided to begin developing highly interactive dashboards in SAP® BusinessObjects™ Web Intelligence® that not only enhanced data delivery but improved hospital rankings. In early 2016, UF Health began an initiative that focused on evaluating quality of care provided by UF Health in meeting its mission to provide the highest quality of clinical care.
Foreseeing an increase in data requests, UF Health began developing an all-encompassing self-service dashboard in Web Intelligence® that would satisfy requirements of 12 teams. Each team defined the scope of their specific focus area, identified measurable objectives necessary to achieve the desired outcome, and listed the required metric data necessary to benchmark and monitor progress. The result was an interactive dashboard containing KPIs addressing the metrics in the form of tiles, charts, and graphs with the ability to slice and dice data on numerous dimensions (e.g., department, division, doctor, patient type, payer, etc.) The dashboard is refreshed daily and presents the past two years of monthly trending data.
With a 50,000-foot view of the hospital’s performance, users can easily monitor the overall direction of the most important KPIs and quickly drill down to the encounter level. The dashboard has been very successful with its ability to be incorporated in EPIC Hyperspace and supports integration with Web Intelligence® documents. This integration enabled users to view, interact, and take action on Web Intelligence® documents without needing to access a stand-alone web browser or sign-on separately.
Key Business Benefits:
- Increased efficiency and effectiveness: reduction in length of stay, mortality, and re-admissions
- Improved patient safety
- Increased patient satisfaction rates
