Digital disruption is happening everywhere. We kicked off the 2018 BI+Analytics (BIA) Conference in beautiful, sunny Huntington Beach, CA with an inspirational keynote by the Curator of Cool himself, David Roberts, who leads initiatives within the IT department at a major sports apparel brand. Roberts shared that while users expect a seamless digital experience, many times companies have a tough time delivering because of three things: complacency, complexity and currency. To combat those factors, it’s important for organizations to be pragmatic, agile and strategic about the data they collect from customers and how it’s being analyzed and operationalized.Continue reading